IT Managed Services, Senior Consultant

Website Mazars USA LLP

Business - It's Personal, Business for Good

IT Managed Services, Senior Consultant

 

Mazars in US is an independent member firm of Mazars Group, an international audit, tax and advisory organization with operations in over 90 countries. With roots going back to 1921 in the US, the firm has significant national presence in strategic geographies, providing seamless access to 26,000+ professionals around the world. Our industry specialists deliver tailored services to a wide range of clients across sectors, including individuals, high-growth emerging companies, privately-owned businesses and large enterprises.

 

Mazars works as a single, integrated team, committed to helping our clients and people succeed by respecting who they are and how they work, adapting our approach accordingly. We take pride in what we do and are committed to playing our part in building the economic foundations of a fair and prosperous world

 

At Mazars USA, our Senior Consultants serve as a primary face of Mazars USA to our clients, taking responsibility for managing most aspects of a client engagement with limited supervision. Our Senior Consultants work as part of a larger consulting team forming close relationships with key client Business and Information Technology stakeholders. Senior consultants must possess project management skills, strong communication and client relationship skills, and the ability to balance quality, budget, deadlines, as well as client expectations.

 

We are seeking a talented Senior Consultant to join our Management & Technology Consulting group.

 

Professional Responsibilities:

This position offers the opportunity to develop your career within our expanding Management and Technology Consulting practice.  Your responsibilities will include the following:

Manage client care opportunities from contract signature through completion of varying range in size and complexity
Interact with clients and build relationships with them while ensuring their needs are being met
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether SLAs are being met and where there is room for improvement
Analyze, evaluate and recommend technical solutions for clients
Lead the creation of deliverables, work product and communications
Interface with clients at all levels daily
Demonstrate ability to balance quality, budget, deadlines and client expectations
Work with internal and client resources
Proactively identify, manage and mitigate client risks and issues and work closely with leadership to resolve these issues
Propose implementation strategies addressing client operational needs
Analyze the current state, identify issues, weaknesses and opportunities for improvement, and support the development of creative strategies to help our clients achieve business success
Facilitate meetings, participate in working sessions with clients and conduct interviews
Lead the development and delivery of client and internal presentations
Assist with project resourcing and staffing
Ensure great customer service across work streams and projects
Build relationships with client relationships at all levels
Assist with internal initiatives to help our firm grow
Qualifications:

Bachelor’s Degree in Business, Engineering, Computer Science, Information Management, Management Information Systems, or a related field or equivalent on-the-job experience
5+ years prior experience in customer-facing roles
Proven experience in a leadership role is required
Excellent communication skills and the ability to anticipate the needs of customers
Must demonstrate strong analytical thinking skills
Should possess strong problem-solving skills and the ability to make sound judgment calls
Superior organizational and time management skills
OS and Infrastructure Technologies

All workstation Windows builds (Windows 7 to current)
All server Windows builds (2008 to current)
Microsoft Active Directory
DNS, DHCP, File and Print services
Network Technologies

Basic TCP/IP networking
Cisco
Meraki
Fortinet
Cloud Technologies

Microsoft 365 (including Exchange Online, SharePoint, OneDrive and Teams)
Microsoft Endpoint Manager (Intune)
Microsoft Azure
Amazon Web Services
Other Technologies

Splunk
Veeam
SCCM
Microsoft SQL
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
knowledge and understanding of current IT Project Management and project planning techniques and technologies
Strong practical knowledge of technology and its application in business
Ability to translate and align functional and business needs into technical specifications
Ability to communicate technical concepts to non-technical audiences
Problem-solving and analytical skills
Excellent written and oral presentation and communication skills
Ability to proactively manage commitments and tasks
Experience building effective trusted relationships with clients and colleagues
Excellent organizational and time management skills
Experience working as part of project teams in a consulting or strong customer-oriented environment
Experience leading project teams and providing practical, creative and clear guidance
Proactively demonstrate commitment to team and firm development
Experience in Life Sciences desirable
Willingness to travel, when applicable
Authorized to work in the U.S.
What We Offer:

Competitive base salary and incentive compensation plan
A comprehensive, competitive benefits package that includes medical, dental and life insurance plans, a generous paid days’ off (PDO) plan, and a competitive 401k Plan
A dynamic, diverse work experience in a growing global organization
An inclusive, client-centered environment where you can develop new skills, enhance your overall business knowledge and work with world-class professionals
Intensive customized training, including in-house leadership development programs, continuing professional education courses, and both classroom and on-the-job training
Opportunity for International Mobility experiences are also made available
Mazars in US is an equal opportunity/affirmative action employer and maintains a drug-free workplace.


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