Professional Services Consultant position available at MainSpring!
Are you a well-rounded individual who can consult, implement and manage a wide variety of solutions? Mainspring has a Professional Services Consultant position open on their Integration Team that may be for you!
If you are interested, please click here to apply!
This position will be open for 60 days.
The Professional Services Consultant for the Integration team requires a well-rounded individual to consult, implement and manage a wide variety of solutions. It is largely based on working independently at client sites; therefore, excellent interpersonal communication and time/project management skills are critical for customer satisfaction, as well as individual and the organization’s success.
Essential Duties and Responsibilities
» Travel to client sites in the DC-VA-MD metro area to provide technical project consulting and comprehensive IT support for a variety of clients (small businesses, non-profits, government agencies)
» Consult with end users and manage back-end systems
» Plan, execute and deploy computer, server and cloud solutions
» Implement network and printer reconfigurations
» Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support
» Minimum 6 years of IT experience with hands-on experience with Windows Server 2003 and above to include Small Business Server (SBS)
» Microsoft Server 2012 experience preferred, Server 2008 required
» Install, configure and troubleshoot Microsoft Windows 7, Windows 8 and Windows 10
» Ability to install, configure and troubleshoot Microsoft Office
» Knowledge and experience with VMware virtual environments and experience with Microsoft Office 365, to include Skype for Business and OneDrive for Business
» Hands-on experience configuring switches, routers and firewalls
» Ability to troubleshoot computer and peripheral hardware issues
» Microsoft certifications preferred
» Microsoft Certified Solutions Associate (MCSA) preferred
» Experience with ConnectWise and LabTech preferred
» Cisco, Apple, VMware, CompTIA certifications a plus
» Excellent customer service skills and strong interpersonal communications skills
» Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
» Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
» Own vehicle and clean driving record. Frequent travel to client sites throughout Maryland, Virginia and D.C.