Customer Support Specialist

Website Enforme

Changing the way societies do business

Why Enforme?
We’re a passionate team specializing in helping healthcare non-profits accelerate their growth and management to build the future for health care. Our office space is a positive, collaborative environment where people work well together to solve problems. We are located in an open office  environment in a 1890’s historic mansion in downtown Frederick, Maryland, that will make you feel right at home. You’ll love being part of this positive bunch who always has each other’s backs no matter what comes up during any given day at Enforme HQ. For more information about joining Enforme, please email your resume to jobs@enforme.com

Benefits and Perks

  • Snacks and happy hours
  • Optional flex schedule
  • Outside work gatherings and food truck lunches
  • Health and dental insurance
  • 401(k) eligible
  • Paid time off and holidays

Position Summary
Enforme is seeking a full-time Customer Support Specialist to join our team! The best Customer Support Specialists are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. This person can put themselves in their customers’ shoes and advocate for them when necessary, creating an amazing service experience for our customers. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer issues. Their goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Duties and Responsibilities

  • Responsible for responding and triaging all support emails from clients
  • Maintains a positive, empathetic, and professional attitude toward customers
  • Responds to customer how-to and technical troubleshooting questions
  • Performs initial troubleshooting of issues from clients by debugging, verifying settings, and re-tracing steps
  • Performs and recommends corrective and preventative maintenance on client’s sites to ensure they are in top working order
  • Supports the deployment of new sites and features ensuring everything is correctly set up and working
  • Supports front-end development by working with the design team to produce HTML and CSS for client’s needs
  • Supports quality assurance tasks, validating acceptance criteria on product line releases and client solutions
    Assists with page layout and content entry
  • Works with internal client teams to prioritize tasks with the sprint manager
  • Works closely and be hands-on across all business units including software engineering, project management,
  • UI/UX design, IT, and sales
  • Reports to the Chief Creative Officer
  • Performs other duties as assigned

Required Skills & Experience

  • Excellent written and verbal communication and collaboration skills
  • Interest and experience with troubleshooting software products and related technologies
  • Experience with HTML, CSS, and Bootstrap
  • Experience with browser developer tools such as Inspect Element
  • Ability to research independently and effectively identify, gather, and analyze information
  • Ability to handle and prioritize multiple projects and to adjust to shifts in timelines, deadlines, and project goals in a continuous delivery environment

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